Frequently Asked Questions

Technical Questions

Where did my download go?

If you downloaded an item from the store but can't seem to find where it went, please follow these instructions to re-download your item:

  1. Click on the My Account button, located in the Member Center at the top of the right navigation.
  2. Sign into your account. You are a Registered User, since you have already downloaded an item.
  3. Click on the Store Purchases tab on the top navigation
  4. Click on the order number you're looking for
  5. Right-click and choose "Save Target As"
  6. Save the file on your computer
  7. Repeat steps 4-6 above for each item you want to download again.
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