Frequently Asked Questions

Getting Started

How do I order and download something as a nonmember?

After you place your order, you should receive a confirmation page with links to what you purchased. Right click on the title that's underlined, and click "Save Target." Save the file to your personal computer.

If you missed the confirmation page, you also will receive a confirmation e-mail immediately after your order that has the same links.

If you have trouble saving the file from the confirmation e-mail, try these steps:

  1. Click on the My Account button (My Account Icon

    My Account Icon

    ), located in the Member Center at the top of the right navigation.
  2. Sign into your account. You are a Registered User, since you have already downloaded an item.
  3. Click on the Store Purchases tab on the top navigation.
  4. Click on the order number you're looking for.
  5. Right-click and choose "Save Target As."
  6. Save the file on your computer.
  7. Repeat steps 4 – 6 above for each item you want to download again.

Your download time will vary based on the file size and your connection speed. To estimate your download time, try this download time calculator.

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